The Journey Kenya, L.L.C.  has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy.  We understand that you may have questions about how this Web site collects and uses the information that you provide to us.  We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this Web site.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns.   We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.  At The Journey Kenya meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.  If, after reviewing this Statement you have any privacy questions or concerns, please send an email to or send a letter to:

The Journey Kenya, L.L.C.
Attn: Information Protection & Privacy


Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need.  For example, if you would like to make a reservation at one of our hotels or purchase a gift certificate, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation.  The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request.  We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. After making a reservation or completing your stay at a Journey Kenya hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of Journey Kenya hotels and other Journey Kenya products. Journey Kenya may use the services of third-party mail houses for the sole purpose of mailing materials.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Journey Kenya services, or for similar purposes. Providing this information is solely at your choice.

Children’s Privacy

This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information.  When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator.  We also use SSL on other pages where you would enter personally identifiable information.  This ensures that your information is encrypted as it travels over the Internet.  This secure mode is enabled before any such information is transmitted from your computer.  You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position.  In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”

After information reaches Journey Kenya, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Journey Kenya.  Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements.  Information collected on this Web site is covered by this privacy statement is generally processed and stored in the United Kingdom.

Disclosure of Information to Third Parties

Journey Kenya does use the services of third parties, such as fulfillment houses, email service providers and mail houses that process mail for the Journey Kenya, persons authorized by you, as well as such entities and marketing companies that provide these services for Journey Kenya. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Journey Kenya specifies.  We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.  We prohibit the sale or transfer of personally identifiable information to entities outside of Journey Kenya and our third party service providers for any non-journeykenya use without your approval.


Our Web site makes only limited use of “cookie” technology. “Cookies” are strings of text that a Web site transmits to a user’s computer. Cookies enable a website to keep track of a user’s preferences and activities relating to that website. Our Web site creates a temporary cookie for each visit in order to facilitate your visit. Our cookies expire automatically after you leave our Web site. These cookies transmit no information about you or your computer back to Journey Kenya. If you do not wish to receive these cookies, you may set your browser to reject the cookies (consult the instructions for your particular browser on how to do this), although doing so may affect your ability to perform certain transactions on our Web site.

Joining the Email Community and Opt-Out

It is our intention to only send you email communications that will be useful to you and that you want to receive.  At your sole choice, you may join the Email Community by providing your name, postal and email address.  We will periodically contact you via email and provide information about Journey Kenya special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send Journey Kenya related email. If you do not wish to receive email with updates and information please unsubscribe here. In addition, every time you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.

Real Estate

Journey Kenya is pleased to present luxury residences in various locations.  In addition, we also offer fractional ownership interests in a variety of resorts.  If you are would like more information on these offerings you will be requested to provide certain personally identifiable information such as name and telephone number so that you may be contacted and provided the information you request. If you decide to purchase either a residence or fractional ownership interest you will be provided a specific disclosure around the personally identifiable information required to complete the transaction and the uses and protection of that information.

Other Sites

Journey Kenya is only responsible for the privacy statement and content of this Web site.  We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed this Web site from and to the non-journeykenya Web sites that you may access from this Web site.

Legal Issues

This is a Kenyan Web site and is subject to laws of the Kenya.   Journey Kenya will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Journey Kenya, guests, visitors, employees, or property (including this site), or to others.  As mentioned previously, laws related to personally identifiable information vary by country.

Although Journey Kenya does not share personally identifiable information with unrelated third parties for their own direct marketing purposes, if you are a guest who resides in the State of California, you have the right to request from Journey Kenya a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year.  If you would like to request a written representation that we do not share personally identifiable information with unrelated third parties for their own marketing purposes during the previous calendar year please send an email to or send a letter to our office at the address listed at the beginning of this privacy statement. Changes to Your Privacy Rights
In the future, we may need to change this privacy statement.  All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.  This statement was last updated on May 28, 2016.